Kgt99 – Privacy Policy

1. Introduction

Kgt99 (hereinafter referred to as "we", "us", or "the Platform") is one of Bangladesh's most trusted online gaming platforms. We believe that protecting each member's personal information is among our most important responsibilities.

This Privacy Policy explains in detail what types of information kgt99 collects, why it is collected, how it is used, and how it is kept secure. By browsing our website, creating an account, or using any of our services, you are considered to have accepted this Privacy Policy.

Our Privacy Policy is our Terms and Conditions and Responsible Gaming Policyapplicable in conjunction with.

2. Information We Collect

Kgt99 collects the following types of information from its members. Each piece of data is collected for a specific purpose, and nothing beyond what is necessary is ever requested.

A) Information Provided Directly by You

• Identity Information: Full name, date of birth, gender
• Contact Information: Email address, mobile number
• Address Details: Division, district, and current address
• Identity Verification Documents (KYC): Copy of national ID card, passport, or driving license
• Financial Information: Payment method details (Mobile Banking, Nagad, Rocket number)

B) Automatically Collected Information

• Device Information: IP address, browser type, operating system
• Usage Data: Page visit history, session duration, and click data
• Location Data: Approximate geographic location (IP-based)
• Gaming Data: Game history, bets, and win/loss records

C) Information Received from Third Parties

In some cases, information may be received from payment gateways or identity verification agencies. This information is used solely for account verification and fraud prevention.

3. How We Use Your Information

Kgt99 uses your information solely for the purposes listed below. It is never used for anything beyond those stated purposes.

• Account Management: For registration, login, and profile updates.
• Transaction Processing: To process deposits and withdrawals.
• Customer Support: To resolve issues and provide support.
• Security Assurance: To detect and prevent fraudulent activity.
• Legal Compliance: To meet the requirements of government and regulatory authorities.
• Product Improvement: Used analytically to improve service quality.
• Promotional Communications: To send you offers and updates with your consent.
• Responsible Gaming: Identifying excessive gaming patterns and providing appropriate support.

4. Sharing & Disclosure of Information

Kgt99 does not sell, rent, or trade your personal information to any third party. However, data may be shared in the following limited circumstances:

• Service Providers: With trusted partners for payment processing, identity verification, and technical support — all bound by strict confidentiality agreements.
• Legal Obligations: Information may be disclosed in response to court orders, government directives, or requests from regulatory authorities.
• Fraud Prevention: Relevant authorities may be provided with information in connection with investigations into money laundering or fraud.
• Business Transfers: In the event of a company merger or acquisition, data may be transferred, but this policy will remain in effect.

5. Cookies & Tracking Technologies

Kgt99's website uses cookies and similar technologies. Cookies are small text files stored in your browser that help enhance your browsing experience.

Cookie Types

• Essential Cookies: Essential for login sessions and security. These cannot be disabled.
• Functionality Cookies: Remembers your preferences and language settings.
• Analytics Cookies: Used to analyze website usage and performance.
• Marketing Cookies: Used to display relevant ads. You can turn this off at any time.

You can manage cookies through your browser settings. Please note that disabling essential cookies may limit certain features of the website.

6. Data Security Measures

Kgt99 has implemented industry-standard technical and administrative measures to protect your data. Our security framework is detailed below:

• 256-bit SSL/TLS Encryption: All data transfers occur through secure channels.
• Two-Factor Authentication (2FA): An additional layer of security for your account.
• Regular Security Audits: Third-party experts conduct regular security audits.
• Limited Access Policy: Only authorized personnel have access to sensitive information.
• Data Encryption: Stored passwords and sensitive data are always encrypted.
• Suspicious Activity Monitoring: Unusual logins or transactions are automatically detected.

7. Data Retention Policy

How long kgt99 retains your data depends on the type of information and the purpose for which it was collected. We do not keep any data longer than necessary.

• Account Information: For as long as the account remains active, and for 5 years after closure.
• Transaction Data: Retained for up to 7 years as required by law.
• KYC Documents: A minimum of 5 years after account closure.
• Support Conversations: 2 years after resolution.
• Website Log: Up to 1 year.

After a specified period, data is securely deleted or anonymized so that you can no longer be identified.

8. Your Rights

As a kgt99 member, you have the following rights over your personal data. Contact our support team to exercise any of these rights.

9. Protection of Minors

Kgt99 strictly prohibits membership for anyone under 18. We actively work to protect minors:

• Date of birth is verified at the time of registration.
• Suspicious accounts are subject to additional KYC verification.
• Accounts found to belong to users under 18 will be closed immediately.
• We do not knowingly collect any information from minors.

If you suspect that a minor is using our platform, please notify us immediately.

10. Changes to Privacy Policy

Kgt99 may update this Privacy Policy from time to time. When changes are made, we will notify you through the following methods:

• Notifications will be displayed on the website.
• Updates will be sent to your registered email address.
• The "Last Updated" date at the top of the page will be revised accordingly.

For significant changes, you will be notified at least 7 days before they take effect. Continued use of our services after changes are made will be considered acceptance of the updated policy.

11. Contact Us

For any questions, requests, or complaints regarding our Privacy Policy, please contact our dedicated Privacy Team. We typically respond within 24 to 48 hours.

• Email: [email protected]
• Live Chat: Available 24/7 in the bottom-right corner of the website.
• FAQ: For answers to common questions, visit our FAQ Page View.